Shipping Policy

At UVW a subsidiary of Zohra Surgical Enterprises, we are committed to delivering your orders in a timely and secure manner. Please review the following shipping guidelines for domestic and international orders.

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email containing the details of your purchase.
  • Processing Time: Orders are typically processed within 2-3 business days. During peak times or for customized products, processing times may vary, and we will notify you of any delays.

2. Shipping Charges

  • Domestic Shipping (within India): Shipping charges are calculated based on the weight, size of the package, and the delivery location. Exact charges will be displayed at checkout.
  • International Shipping: For international orders, shipping rates vary depending on the destination, package weight, and delivery method. Any customs duties or taxes will be the responsibility of the buyer.

3. Shipping Methods

We partner with reliable shipping carriers to ensure prompt delivery. Available shipping methods may include:

  • Standard Shipping
  • Express Shipping

We will provide tracking details for all shipments once the order has been dispatched, allowing you to track the status of your delivery.

4. Delivery Time

  • Domestic Deliveries: Typically, domestic orders are delivered within 5-7 business days, depending on your location.
  • International Deliveries: International deliveries may take 10-20 business days, subject to customs clearance and local handling processes.

Please note that these delivery times are estimates and may vary due to factors such as holidays, weather conditions, or other unforeseen events.

5. Order Tracking

Once your order has been shipped, we will send you an email with the tracking information. You can use this tracking number to monitor the status of your delivery via the carrier’s website.

6. Customs and Import Duties (International Orders)

For international orders, any applicable customs duties, taxes, or fees are the responsibility of the recipient. These charges vary depending on the destination country and are not included in the order total. Please check with your local customs office for further information on potential fees.

7. Shipment Delays

While we strive to deliver your order within the estimated time frame, occasional delays may occur due to external factors such as customs processing, weather conditions, or carrier issues. In such cases, we will do our best to keep you informed and work with the carrier to resolve the situation.

8. Undeliverable Packages

If a package is returned to us due to incorrect shipping information provided by the customer or failed delivery attempts, we will contact you to arrange a reshipment. Please note that additional shipping charges may apply.

9. Damaged or Lost Shipments

If your package arrives damaged, please contact us immediately at info@lightskyblue-cheetah-371102.hostingersite.com with your order number and photos of the damage. We will work to resolve the issue as quickly as possible. For lost shipments, we will coordinate with the shipping carrier to locate the package and take appropriate action.

Cancellation Policy

At UVW, a subsidiary of Zohra Surgical Enterprises, we strive to provide high-quality products and ensure customer satisfaction. However, we understand that there may be circumstances where you need to cancel an order. Please review our cancellation policy below.

1. Order Cancellation by Customer

  • Before Shipment: You may cancel your order without any penalties before it has been shipped. To cancel an order, please contact us immediately at info@lightskyblue-cheetah-371102.hostingersite.com or call +91 8800434241, +91 8130239800. We will confirm the cancellation and issue a full refund.
  • After Shipment: If the order has already been shipped, it cannot be canceled. You may still return the product following our return policy, which includes the deduction of shipping and handling charges.

2. Order Cancellation by Maxlifezse

Maxlifezse reserves the right to cancel any order under the following conditions:

  • If the product is out of stock.
  • If there are any pricing or listing errors.
  • If we are unable to deliver to the specified location due to unforeseen logistical issues.

In such cases, we will notify you as soon as possible and issue a full refund.

3. Refunds for Canceled Orders

Refunds for canceled orders (before shipment) will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

4. Non-Cancellable Products

Certain customized or made-to-order products may not be eligible for cancellation once production has started. These products will be clearly marked as non-cancellable at the time of purchase.

5. How to Cancel Your Order

To cancel an order, please contact our customer support team via:

  • Email: info@lightskyblue-cheetah-371102.hostingersite.com
  • Phone: +91 8800434241, +91 8130239800

Please provide your order number and contact details when requesting a cancellation.

6. Changes to This Policy

We may update this cancellation policy from time to time. Any changes will be posted on this page. We recommend checking this policy periodically to stay informed of any updates.

Replacement Policy

At UVW, a subsidiary of Zohra Surgical Enterprises, we take pride in the quality of our products. However, if you receive a damaged or defective item, we are happy to offer a replacement. Please review our replacement policy guidelines below.

1. Eligibility for Replacement

You are eligible for a replacement if:

  • The product you received is damaged, defective, or incorrect.
  • The request for a replacement is made within 7 days of receiving the product.

To qualify for a replacement, the product must:

  • Be unused and in the same condition as received.
  • Be returned in the original packaging along with all accessories, manuals, and tags (if applicable).

2. How to Request a Replacement

To request a replacement, please follow these steps:

  • Contact us via email at info@lightskyblue-cheetah-371102.hostingersite.com or call +91 8800 434 241, +91 8130 239 800 within 7 days of receiving the item.
  • Provide your order number, contact information, and a detailed description of the issue (along with photos if the product is damaged or defective).

Our team will review your request and respond within 2-3 business days with instructions for the next steps.

3. Replacement Process

Once your request is approved:

  • You may need to return the original product to us. We will provide you with a return shipping label or coordinate pickup, depending on your location.
  • After we receive and inspect the returned product, we will process the replacement and ship it to you at no additional cost.
  • If the replacement product is out of stock, you may choose to either receive a refund or wait for the product to become available.

4. Non-Replacement Items

Certain items are not eligible for replacement, including:

  • Customized or made-to-order products.
  • Products damaged due to misuse, improper handling, or unauthorized repairs.
  • Products that are returned after 7 days of delivery.

5. Shipping Charges for Replacement

  • For Damaged/Defective Products: If the product is confirmed as damaged or defective, we will cover all shipping costs for the replacement.
  • For Incorrect Orders: If you receive the wrong product, we will also bear the shipping costs to return the incorrect item and send the correct one.

6. Contact Us

If you have any questions or concerns about our replacement policy, feel free to contact us:

UVW Unifying Visinory Wellness Private Limited
Plot No: 63, Pocket-M, Sector-5, DSIIDC Industrial Area, Bawana, Delhi-110039 INDIA
Email: info@lightskyblue-cheetah-371102.hostingersite.com
Phone: +91 8800 434 241, +91 8130 239 800